From Your Business Needs to IT Solutions
With an in-depth understanding of the IT industry’s role in the modern world and extensive expertise across various sectors, we help you convert your business objectives into IT solutions and create growth opportunities for your company. Our consultants aim to assess the current state of your business, identify critical issues, offer an impartial view of potential alternatives, and empower you to make informed decisions.
Our approach is grounded in proven methodologies in Transformational Consulting, including platform best practices, ITIL, and IT4IT. This ensures a comprehensive evaluation and an optimal plan leading to significant results from your technology investments. Additionally, our consultants assist you in managing change and translating your strategic direction into technical solutions by providing process and solution training when needed.
Our Strategic Advisory and Consulting Services Include
Maximize the Value of Your Investment by Leveraging the Full Potential of:
- ITSM
- ITOM
- CSM
- HRSD
Strategic Advisory & Consulting for ITSM
Whether you’re a seasoned ServiceNow ITSM user or starting your IT service management journey on the platform, M2M Intel is dedicated to optimizing your investment’s value. Our expertise lies in assessing and designing service management processes tailored to your organizational needs, ensuring they harness ServiceNow’s capabilities for long-term viability and growth.
Maximize Business Value with Customized ITOM Strategies
we understand that every transformation journey progresses at its own pace, with varying levels of platform maturity. Our seasoned and certified ITOM consultants specialize in analyzing your current state or desired future implementation of ITOM platforms. We guide you in selecting the optimal approach for predictive issue identification, automated resolution, and data integration. A robust data model is foundational to leveraging platform capabilities effectively and is essential for delivering tangible business value.
Maximize Value Creation with Automated CSM
Customer service is pivotal for every company, whether B2C or B2B. At M2M Intel, our experts focus on identifying the essential data needed to enhance customer satisfaction and drive revenue growth, all while reducing case volume to align with your business goals. We guide you in swiftly integrating and automating interactions between front-office and back-office operations, ensuring value creation for both your organization and your customers.
Optimize HR Service Delivery for Superior Organizational Performance
M2M offers expert HR Service Delivery (HRSD) consulting to streamline and optimize your HR processes using ServiceNow. We assess your current HR operations, collaborate on strategic objectives, and implement tailored HRSD solutions. From enhancing employee self-service to integrating HR modules and ensuring compliance, our consultants ensure your HRSD implementation meets your organization’s needs efficiently and effectively. Partner with us to transform your HR service delivery and enhance organizational performance with ServiceNow HRSD.
