Future-Proof Solutions for Your Business
M2M Intel distinguishes itself through a consultative approach that goes beyond conventional service delivery. We delve into the underlying reasons behind your specific requests to explore if there’s a more effective solution for your business case. Our commitment to an analysis-first policy ensures we design optimal solutions based on industry best practices and our extensive platform expertise before implementation begins. By leveraging ServiceNow’s out-of-the-box capabilities to their fullest extent, we minimize the need for custom applications, thereby reducing long-term maintenance costs.
With over a decade of specialization in delivering implementation services across ServiceNow modules such as ITSM, ITOM, HR, DevOps, and SecOps, we excel in crafting tailored solutions. Our team’s high level of technical proficiency, coupled with current platform knowledge and deep insights into production processes, guarantees each implementation project delivers significant return on investment for our clients.
Future-Proof Solutions for Your Business
M2M Intel is committed to providing future-proof solutions that are tailored to your business needs. Our consultative approach ensures we go beyond conventional service delivery by understanding the underlying reasons behind your specific requests. We focus on designing optimal solutions based on industry best practices and our extensive platform expertise.
By leveraging ServiceNow’s out-of-the-box capabilities to their fullest, we minimize the need for custom applications, reducing long-term maintenance costs. With over a decade of experience in implementing services across various ServiceNow modules, our team’s technical proficiency and deep insights into production processes ensure each project delivers significant return on investment.
Speed up your ServiceNow deployment with our expertize in:
- ITSM
- ITOM
- CSM
- HRSD
Implementing ITSM extends beyond enabling the ServiceNow IT Service Management module. At M2M Intel, we employ a comprehensive delivery methodology that combines ServiceNow Now Create with industry best practices such as ITSM, IT4IT, and SIAM to ensure efficient and future-proof implementations. By leveraging ServiceNow’s capabilities while addressing your organization’s specific needs, we create implementations that are easily maintainable, extendable, and deliver substantial long-term value on your investments.
Our ITSM Implementation Services include:
- Strategic Advisory & Consulting: We analyze your current operations and assist in designing your future operational framework, providing a clear roadmap with key milestones for your transformation journey.
- Implementation Strategy: Strategies based on your organization’s complexity, ranging from small enterprises to global companies utilizing multi-supplier environments in SIAM and domain-separated scenarios.
- Process Design: Expertise in designing, reviewing, and refining ITSM processes such as Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Knowledge Management, and Service Level Management.
- Service Request and Catalog Management: Implementation aligned with Service Portal experience to enhance user satisfaction and streamline service delivery.
- Software and Hardware Asset Management: Implementing robust solutions to manage asset costs enterprise-wide effectively.
- ITOM Implementation Services: Establishing a strong CMDB foundation through Discovery, Service Mapping, and Integrations aligned with the Common Service Data Model (CSDM)
Implementing ITOM extends beyond simply enabling the ServiceNow IT Operations Management module. At M2M Intel, we leverage our extensive expertise in IT infrastructures and deep knowledge of the ServiceNow platform to seamlessly deploy ServiceNow ITOM Visibility, Health, and Optimization solutions with minimal effort required for configuration changes and maintenance.
Our ITOM Implementation Services include:
- Strategic Advisory & Consulting: We begin by understanding your current operational framework and collaborate to design a future-proof operational strategy. This approach ensures clarity with a roadmap and key milestones for your transformation journey.
- Implementation Strategy: Tailored strategies based on the complexity of your IT landscape, from single data centers to global hybrid infrastructures integrating public and private clouds.
- Discovery Implementation: Implementing Discovery to maintain a robust CMDB with high-quality data, minimizing your efforts in supporting it.
- Service Mapping Automation: Utilizing Discovery for automated Service Mapping to visualize service dependencies crucial for supporting ITSM processes efficiently.
- Custom Discovery Patterns: Developing custom or adapting existing Discovery and Service Mapping patterns to include technologies or configurations unique to your environment.
- Configuration Management: Ensuring Configuration Management Discovery and Service Mapping aligns with the Common Service Data Model for standardization and reduced upgrade complexities.
- Event Management: Implementing consolidated Event Management by integrating with diverse monitoring tools through our Integration Services, extending coverage beyond out-of-the-box capabilities.
- Service Awareness: Enhancing Event Management with Service Mapping to provide comprehensive service awareness for monitoring teams.
- Cloud Provisioning and Governance: Assessing, designing, and implementing Cloud Provisioning and Governance solutions by integrating ServiceNow with your cloud management platforms, ensuring a streamlined user experience for your employees.
At M2M Intel we specialize in helping you optimize the integration of front-office and back-office operations to maximize the value of your Customer Service Management (CSM) implementation
Our CSM Implementation Services include:
- Case Types and Entitlements Design: Tailoring case types and entitlements to control case visibility across departments and vendors, ensuring efficient management and resolution.
- Omni-channel Implementation: Deploying appropriate Omni-channel solutions to enhance customer communication convenience and accessibility.
- Cross-Module Integrations: Integrating CSM seamlessly with other ServiceNow applications such as Incident Management, Change Management, Asset Management, PPM, and more to leverage synergies and maximize operational benefits.
Transform your HR processes with M2M Intel HRSD Implementation Services, designed to optimize efficiency and employee satisfaction through the ServiceNow platform
How We Can Help:
- Strategic Advisory & Consulting: We begin by understanding your current HR operations and work with you to design a future-ready HR service model. Our strategic approach ensures clarity in objectives and milestones for a successful transformation.
- Process Design: Tailoring HR processes such as Employee Lifecycle Management, Case Management, Service Catalog, and Knowledge Management to align with your organizational goals and industry best practices.
- Service Portal Implementation: Deploying intuitive Service Portals to enhance employee self-service capabilities and streamline HR interactions.
- Integration with Other Modules: Seamlessly integrating HRSD with other ServiceNow modules such as ITSM, ITOM, CSM, and more to ensure holistic service delivery and data consistency.
- Analytics and Reporting: Utilizing advanced analytics and reporting capabilities to gain insights into HR performance metrics, employee engagement, and service delivery effectiveness.
- Automation and Efficiency: Implementing automation to streamline routine HR tasks, improve response times, and reduce operational costs.
- Compliance and Security: Ensuring HR processes comply with regulatory requirements and implementing robust security measures to safeguard sensitive HR data.