Enhance Customer Satisfaction with ServiceNow CSM
ServiceNow Customer Service Management (CSM) empowers you to streamline and enhance customer service processes through digital workflows. By automating common requests and integrating front, middle, and back-office operations, we ensure seamless support for your external customers.
What is CSM?
Customer Service Management (CSM) enhances service processes and client satisfaction through digital workflows and self-service capabilities. By working smarter, not harder, CSM provides visibility across teams and accelerates resolution times for user requests. It automates standard processes, proactively predicts and alerts customers about potential issues, and ensures seamless customer service operations that meet ever-growing end-user expectations.
What are the Benefits from CSM?
- Efficient Self-Service: Implement self-service processes for seamless and efficient customer interactions, reducing dependency on agent intervention.
- Proactive Issue Management: Predict, prevent, or notify customers about potential issues in advance, boosting satisfaction and minimizing case volumes.
- Flexible Integration: Integrate custom and third-party applications, including CTI solutions, into a single platform for enhanced functionality and user experience.
- Enhanced Team Efficiency: Connect teams across the entire service lifecycle on a unified platform, improving collaboration and productivity.
- Faster Issue Resolution: Decrease resolution times with digital workflows that route issues directly to the responsible teams, ensuring prompt action.
- Improved Visibility: Gain transparency into case progress for users and front-line agents, enhancing communication and customer satisfaction.
What we can do for you?
Virtual Agent1
Messaging Service
Service Catalog
Knowledge Management
Engagement Messenger
Service Portal
Why M2M Intel?
Efficient and Intelligent Service
With a blend of transformational consulting experience and technical proficiency, we provide wise, rapid solutions. Our approach ensures fast implementation, preparing you for the future without added complexity.
Value-Driven Efficiency
Do IT Wise combines proven methodologies with implementation experience to deliver sustainable, future-ready solutions that are both cost-efficient and generate lasting value.
Adaptable Solutions
Our flexible engagement models allow us to tailor our approach to suit your needs, ensuring we achieve the desired outcome together.
Top-Notch Quality
Your future depends on your partner choice. Our commitment to delivering high-quality solutions consistently reflects our dedication to excellence
Package options
For growing businesses that need to create impact with confidence.
For teams and companies that need to manage CSM and deliver effectively.
For strategic partners looking for our decades of CSM experience to help them meet their goals.