HR Service Delivery

HRSD

Elevate HR Service Delivery with ServiceNow HRSD

Transform your HR operations with ServiceNow HR Service Delivery (HRSD) solutions designed to streamline processes and enhance employee experiences. At M2M Intel, we specialize in implementing HRSD to empower your HR teams and optimize workforce management.

Concept

What is HRSD?

HR Service Delivery (HRSD) leverages ServiceNow’s platform to centralize and automate HR processes, ensuring efficient service delivery across your organization. From employee onboarding to benefits administration and beyond, HRSD enhances productivity and satisfaction by simplifying HR operations.

Benefits of HR Service Delivery (HRSD)

Comprehensive Visibility: Gain real-time insights into HR metrics, service performance, and employee interactions to optimize service delivery and decision-making.
Integrated Service Management: Integrate HR processes with IT and other business functions to ensure seamless cross-departmental collaboration and service alignment.

Efficient Process Automation: Automate routine HR tasks such as employee requests, approvals, and document management, reducing manual effort and improving accuracy.
Enhanced Employee Experience: Provide employees with a consumer-like HR service experience, featuring self-service capabilities for accessing HR information and services.

What we can do for you?

Employee Center

provide a single unified portal for multi department service delivery

Employee Journey Management

improve the employee experience as workers navigate challenging career moments •

Workforce Optimization

provides visibility into HR agent schedules, workloads, and skills to improve operating efficiency

Case and Knowledge Management

standardize documentation, manage employee relations, and fulfill requests

Issue Auto Resolution

improves case deflection utilizing AI responses to simple requests

Now Mobile

simplify employee self-service with a native mobile app

Virtual Agent

resolve issues faster and support employees 24/7 with intelligent chatbots

Universal Request

provide a unified employee service experience and improve agent collaboration

Employee Relations

ensure HR processes, documentation, and communications are maintained

Performance Analytics

measure KPIs to track HR performance over time

Why M2M Intel?

Efficient and Intelligent Service
With a blend of transformational consulting experience and technical proficiency, we provide wise, rapid solutions. Our approach ensures fast implementation, preparing you for the future without added complexity.

Value-Driven Efficiency
Do IT Wise combines proven methodologies with implementation experience to deliver sustainable, future-ready solutions that are both cost-efficient and generate lasting value.

Adaptable Solutions
Our flexible engagement models allow us to tailor our approach to suit your needs, ensuring we achieve the desired outcome together.

Top-Notch Quality
Your future depends on your partner choice. Our commitment to delivering high-quality solutions consistently reflects our dedication to excellence

Package options

Get the tools you need most with the HRSD package that meets your business needs. Scroll down to see a sample of the features in each package

Professional

For teams and companies that need to manage HRSD and deliver effectively.

Now Assist for HRSD¹

Case and Knowledge Management

Now Mobile

HR Agent Workspace

Mobile Agent

Universal Request

Employee Relations

Employee Center²

Performance Analytics

Virtual Agent

Predictive Intelligence

Manager Hub³

Enterprise

For strategic partners looking for our HRSD experience to help them meet their goals.

Now Assist for HRSD¹

Case and Knowledge Management

Now Mobile

Mobile Agent

Universal Request

Employee Relations

Employee Center²

Performance Analytics

Virtual Agent

Predictive Intelligence

Manager Hub³

Employee Journey Management⁴

Alumni Service Center