EAST WEST UNIVERSITY, DHAKA
B.Sc. in Computer Science and Engineering
Major: Data Science
CGPA: 3.84/4.00
Passing Year: 2023
WORK EXPERIENCE
Dec 2023 - Present ServiceNow Associate Application Developer
ScITech Consulting and Solutions Ltd, Dhaka, Bangladesh
Developed and customized ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog and created custom applications to meet business needs.
Created and managed Workflows, Business Rules, UI Policies
Writing scripts on Business Rules, Client Scripts, UI Scripts and Script Includes to automate processes
Designed and maintained the CMDB and managed CIs.
Created and managed catalog items, ensuring they met business requirements and user needs.
Developed Service Portal Widgets and Pages.
Conducted training sessions and created documentation
CERTIFICATIONS
ServiceNow Certified System Administrator (CSA)
Issued: May 2024
Credential ID: 25271453
Half-passed, ITEE FE (Level-2) Exam
arranged in October 2023
PROJECTS
UNIVERSITY MANAGEMENT SYSTEM
Developed a ServiceNow application for university operations, including student, teacher, and official’s portals. Automated processes like student enrollment, course registration, grade posting, and report generation.
HOSPITAL MANAGEMENT SYSTEM
Created a ServiceNow application for hospital operations, including patient, doctor, and staff records, appointment scheduling, and medical reporting. Automated patient check-in, appointment reminders, and billing processes.
ACHIEVEMENTS AND ACTIVITIES
Honored with Academic Award “Magna Cum Laude”.
Worked on multiple freelance projects for a few clients.