Skills

ITSM
100%

About Me

Md Mahmud Alam

ServiceNow Associate Application Developer

EDUCATION

EAST WEST UNIVERSITY, DHAKA
B.Sc. in Computer Science and Engineering
Major: Data Science
CGPA: 3.84/4.00
Passing Year: 2023

WORK EXPERIENCE

Dec 2023 - Present
ServiceNow Associate Application Developer
ScITech Consulting and Solutions Ltd, Dhaka, Bangladesh

  • Developed and customized ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog and created custom applications to meet business needs.
  • Created and managed Workflows, Business Rules, UI Policies
  • Writing scripts on Business Rules, Client Scripts, UI Scripts and Script Includes to automate processes
  • Designed and maintained the CMDB and managed CIs.
  • Created and managed catalog items, ensuring they met business requirements and user needs.
  • Developed Service Portal Widgets and Pages.
  • Conducted training sessions and created documentation

CERTIFICATIONS

  • ServiceNow Certified System Administrator (CSA)
    Issued: May 2024
    Credential ID: 25271453
  • Half-passed, ITEE FE (Level-2) Exam
    arranged in October 2023

PROJECTS

  • UNIVERSITY MANAGEMENT SYSTEM
    Developed a ServiceNow application for university operations, including student, teacher, and official’s portals. Automated processes like student enrollment, course registration, grade posting, and report generation.
  • HOSPITAL MANAGEMENT SYSTEM
    Created a ServiceNow application for hospital operations, including patient, doctor, and staff records, appointment scheduling, and medical reporting. Automated patient check-in, appointment reminders, and billing processes.

ACHIEVEMENTS AND ACTIVITIES

  • Honored with Academic Award “Magna Cum Laude”.
  • Worked on multiple freelance projects for a few clients.

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