EDUCATION

EAST WEST UNIVERSITY, DHAKA
B.Sc. in Computer Science and Engineering
Major: Data Science
CGPA: 3.84/4.00
Passing Year: 2023

WORK EXPERIENCE

Dec 2023 - Present
ServiceNow Associate Application Developer
ScITech Consulting and Solutions Ltd, Dhaka, Bangladesh

• Developed and customized ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog and created custom applications to meet business needs.
• Created and managed Workflows, Business Rules, UI Policies
• Writing scripts on Business Rules, Client Scripts, UI Scripts and Script Includes to automate processes
• Designed and maintained the CMDB and managed CIs.
• Created and managed catalog items, ensuring they met business requirements and user needs.
• Developed Service Portal Widgets and Pages.
• Conducted training sessions and created documentation

CERTIFICATIONS

• ServiceNow Certified System Administrator (CSA)
  Issued: May 2024
  Credential ID: 25271453
• Half-passed, ITEE FE (Level-2) Exam
  arranged in October 2023

PROJECTS

• UNIVERSITY MANAGEMENT SYSTEM
  Developed a ServiceNow application for university operations, including student, teacher, and official’s portals. Automated processes like student enrollment, course registration, grade posting, and report generation.
• HOSPITAL MANAGEMENT SYSTEM
  Created a ServiceNow application for hospital operations, including patient, doctor, and staff records, appointment scheduling, and medical reporting. Automated patient check-in, appointment reminders, and billing processes.

ACHIEVEMENTS AND ACTIVITIES

• Honored with Academic Award “Magna Cum Laude”.
• Worked on multiple freelance projects for a few clients.